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Hello Customers, I am very pleased to announce that Firetrol, Inc. has agreed to purchase the Metron and Eledyne (Metron-Eledyne) brand of fire pump controllers from Hubbell, Inc. The transaction was closed on Thursday, June 12, 2025. Firetrol has set up a toll-free number for service support of Metron-Eledyne products and a dedicated email address. Please call 1-888-642-8518 or email metronfpc@firetrol.com for support. Our support of the installed base of Metron-Eledyne products will be limited only to products manufactured and invoiced after January 1, 2020. Typically, we will be able to assist with the replacement of electronics, battery chargers, transducers, and similar items. If the controller was manufactured before January 1, 2020, or if other parts are required, then we will work with you to replace that controller with a Firetrol product. For all your service requirements, you may call the closest Firetrol agent to your location. They will be pleased to assist you within the parameters noted above. If you need assistance finding a Firetrol agent, please call the 1-800 number listed above. We will work with you to understand your needs and find a mutually beneficial solution. Very truly yours, |
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Matt Rodgers |